Complaints or Feedback

Talk to Us: You Speak, We listen

The Export Processing Zones Authority (EPZA) is committed to:

  • Provide the high quality services to all our customers and the community,
  • Value your feedback on all our services and interactions.
  • Handle feedback and complaints fairly and confidentially,
  • Provide prompt resolutions

Reach out to us on:

  • Phone: +254 045 6621 225; +254 713 051 172/3
  • Email at and
  • Website:
  • Drop by any of our offices (Athi-River, Mombasa or Kisumu)
  • Speak or text any EPZA officer
  • Social Media: twitter @epzakenya and Facebook: EPZAKENYA
  • Talk to us! Give us a positive and/or negative feedback, a testimonial or ways we can improve our

We want to hear from you.

Complaints and Feedback Form