Complaints or Feedback

The Export Processing Zones Authority (EPZA) is committed to:

• Provide the high quality services to all our customers and the community,
• Value your feedback on all our services and interactions.
• Handle feedback and complaints fairly and confidentially,
• Provide prompt resolutions

Reach out to us on:

• Phone: +254 045 6621 225; +254 713 051 172/3
• Email at complaints@epzakenya.com and info@epzakenya.com
• Website: www.epzakenya.com
• Drop by any of our offices (Athi-River, Mombasa or Kisumu)
• Speak or text any EPZA officer
• Social Media: twitter @epzakenya and Facebook: EPZAKENYA
• Talk to us! Give us a positive and/or negative feedback, a testimonial or ways we can improve our
  services.

We want to hear from you.

Complaints and Feedback Form